Start of menu
Close Menu

Welcome to the Chubb Claim Centre for American Express

To submit a claim:

  • Your Details enables Chubb to validate your claim. You must have an email address to submit a claim.
  • Contact Information allows Chubb to give you real-time updates on your claim status or contact you for additional information.
  • Supporting Documents vary based on claim type, but any relevant receipts, photographs or quotes should be attached to your online submission to expedite assessment. Please be aware once you have submitted your information Chubb will contact you if additional Supporting Documents are required. All supporting documents must be clear and legible.
  • Intended Payee Information allows Chubb to quickly make approved payments.
  • Electronic Funds Transfer (EFT) is now the only method of settlement in New Zealand as banks no longer support cheques. Please ensure you provide your full bank details to enable prompt settlement of your claim.

All information you give us must be honest, complete, up-to-date and relevant.

Let's Get Started

Through the American Express Claim Centre provided by Chubb you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and signup for status updates. You must have an email address to submit a claim.

On receipt of your claim we will take the following steps:

  • Acknowledge receipt within 5 business days
  • Identify your insurance policy, register your matter against it and assign a claim number for reference
  • Review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.

How do you get your American Express insurance?

Start Claim

Are you a returning User?

Check Claim Status



If you remain inactive on a page for 20 minutes your session will automatically end. To avoid this simply click through any of the fields.


You must complete the online submission in one session. If you do not have all the materials or enough time you can request a PDF form.


You should answer all questions as completely as possible. However, if you are missing information, it is best to submit your claim today so we can start the process. Information can be forwarded at a later date.

/amex/nz-en/welcome.aspx New Zealand Looks like there is already an active session open. Restart all over again?

Are you sure you want to leave?

Note: If you proceed, the Chubb Claim Center cannot save your answers or application for later use.

Why are you leaving this claim? Let us know.

Your session is about to expire.

You will be logged out in

2 Minutes

How was your experience

(Please click one. Thank you!)

Any comments or suggestions?