Welcome to the Chubb Claim Centre for American Express

To submit a claim:

  • Your Details enables Chubb to validate your claim. You must have an email address to submit a claim.
  • Contact Information allows Chubb to give you real-time updates on your claim status or contact you for additional information.
  • Supporting Documents vary based on claim type, but any relevant receipts, photographs or quotes should be attached to your online submission to expedite assessment. Please be aware once you have submitted your information Chubb will contact you if additional Supporting Documents are required. All supporting documents must be clear and legible.
  • Intended Payee Information allows Chubb to quickly make approved payments.

Let's Get Started

Through the American Express Claim Centre provided by Chubb you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and signup for status updates. You must have an email address to submit a claim.

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You must complete the online submission in one session. It is not possible to save and return later. There is no time limitation to complete each page of the portal and the overall claim submission. However, please note that the system will log you out automatically after 20 minutes of inactivity on a single page and any data you have already entered will be lost. To avoid this, please do not leave a page open longer than 20 minutes without screen activity – such as clicking through the fields.


The online claim must be completed in one session: if you do not have all the necessary documentation or sufficient time, you can request a Claim Form in .pdf format from our Claims Department via the phone number below. Please note that this number is only active during the following hours: Monday-Thursday 09: 00-18:00 / Friday 09: 00-13:30.


You should answer all questions as completely as possible. However, if you are missing information, it is best to submit your claim today so we can start the process. Information can be forwarded at a later date.

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Welcome to the
Chubb Claim Centre