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Due to the COVID-19 outbreak, we are experiencing a significant increase in claims and enquires. We appreciate your patience as we navigate this unprecedented time.
I need to cancel or change my travel plans. What should I do?
In the first instance, you should always contact your airline or travel provider to postpone your trip or arrange a refund or travel credit. Most airlines and hotels are now providing flexible cancellation arrangements and/or travel credits.
If you have already contacted your airline or travel provider to change dates or arrange a refund or to receive a travel credit and have been unsuccessful, then please continue to submit a claim. We will require proof of this as part of your claim.
Our claims teams are hard at work to help you but wait times are higher than normal. We will attend to your claim as soon as possible.