If you proceed, the Chubb Claim Center cannot save your answers or application for later use.
Why are you leaving this claim? Let us know.
Your session is about to expire.
You will be logged out in
Please note that due to the COVID-19 outbreak we are experiencing a significant increase in claims and enquires. If your claim is related to COVID-19 please note the following:
To assess our coverage response to COVID-19, Chubb has carefully considered governmental (Safetravel) and other public reporting of this situation. Significantly, at 1.35pm (NZDT) on 19 March 2020, Safetravel issued a ‘do not travel overseas at this time’ advice to all New Zealanders, the highest advice level (level 4 of 4).
Advice to our customers wanting to cancel their trip
If a travel cancellation or disruption loss does occur, a customer should first please contact their travel agent or the airline (before submitting a claim) to seek a refund, travel credit, voucher or make alternate travel arrangements based on existing tickets.
After receiving a response from the travel agent or airline, if the customer still has a loss, they may wish to submit a claim for our consideration along with the original and amended itineraries and relevant documents (including the cancellation invoices and refund statements) to substantiate their remaining loss.
If a customer has received an offer of travel credit, refund or voucher from a travel agent or airline, it is unlikely that the policy would respond to this cost. Therefore, if a customer is unhappy with the offer from the travel agent or airline, we recommend they return to the provider for alternate options.
A customer may wish to wait until closer to their trip start date to decide whether to cancel, based on the current travel advice at that time.
We will attend to your claim as soon as practically possible and kindly ask for your patience as we assist customers impacted by this event.