Thank you, we're updating your claim now
We promise to work hard and do our very best to resolve your claim as quickly as possible. We are here to help you.
Most of our customers submit their claims in just 15 minutes if they have all their documents ready
To help you fill in your form as quickly as possible, please make sure you have the following documents ready
For security purposes, your session will time out after 20 minutes of inactivity and you will lose all progress. We understand it can take time to find claim documents, so please make sure you occasionally click the screen to keep your session active.
Again for your security you will be unable to save your progress and will need to complete your form in one session. This session can last as long as you require, simply remember to keep your session active.
All information you give us must be honest, complete, up-to-date and relevant. A fully completed form means we can process your claim more quickly. However if you are missing optional information, it is best to submit your claim today so we can start the process and you can forward optional information at a later date.
On receipt of your claim we will take the following steps:
Acknowledge receipt within 5 business days
Identify your insurance policy, register your matter against it and assign a claim number for reference
Review whether any further information may be needed.
If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.
Please note that as New Zealand banks no longer support cheques, settlement payments will be by EFT (Electronic Funds Transfer). Please ensure you provide your full bank details to enable prompt settlement of your claim.
If you proceed, the Chubb Claim Center cannot save your answers or application for later use.
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