You must complete the online submission in one session. It is not possible to save and return later. There is no time limitation to complete each page of the portal and the overall claim submission. However, please note that the system will log you out automatically after 20 minutes of inactivity on a single page and any data you have already entered will be lost. To avoid this, please do not leave a page open longer than 20 minutes without screen activity – such as clicking through the fields.
One Session Only
The online claim must be completed in one session: if you do not have all the necessary documentation or sufficient time, you can request a Claim Form in .pdf format from our Claims Department via the phone number below. Please note that this number is only active during the following hours: Monday-Thursday 09: 00-18:00 / Friday 09: 00-13:30.
You should answer all questions as completely as possible. However, if you are missing optional information, it is best to submit your claim today so we can start the process. Optional information can be forwarded at a later date.