Skip to main content
American Express Logo
Start of menu
American Express Logo - link to home
  • My Account
    You are under MyAccount Primary Tab
    Card AccountsExpand / Collapse
    • Your Account
    • Activate a New Card
    • Register for Online Services
    • Amex Mobile App Features
    • Add Someone to Your Account
    • Moving Abroad? Transfer Your Card
    • Platinum
    • Centurion
    Business OwnersExpand / Collapse
    • Your Account
    • Activate a New Card
    • Register for Online Services
    • Membership Rewards & Travel
    • Add Someone to Your Account
    • Add Someone to Your Business Account
    Other AccountsExpand / Collapse
    • American Express @Work
    • Online Merchant Services
    • International Payments for Businesses
    Help & SupportExpand / Collapse
    • Support 24/7
    • Forgot your User ID or Password?
  • Cards
    You are under Cards Primary Tab
    Personal CardsExpand / Collapse
    • View All Personal Cards
    • Learn About Credit Cards
    Popular Personal CardsExpand / Collapse
    • The Platinum Card
    • The Qantas Ultimate Card
    • The Qantas Ultimate Card
    • The Explorer Card
    Cards for Business OwnersExpand / Collapse
    • View All Business Cards
    • Compare Business Cards
    • Learn About Business Cards
    Corporate CardsExpand / Collapse
    • View all Corporate Cards
    • Compare Corporate Cards
    • Corporate Payment Solutions
  • Travel
    You are under Travel Primary Tab
    Online TravelExpand / Collapse
    • Book Travel Online
    • Book Travel Online
    • Book FINE HOTELS & RESORTS
    • Book The Hotel Collection
    • Manage My Bookings
    Travel Resources
    • Destination Guides
    • Travel Insurance
    • Using Your Card Overseas
    • Using Your Card Overseas
    • Card Member Benefits
    • Find a Travel Service Office
    Business TravelExpand / Collapse
    • Global Business Travel Solutions
    • Small Business Travel
    • Foreign Exchange Services
    Travel MoneyExpand / Collapse
    • Travelers Cheques
    • Qantas Credit Cards
    • Qantas Credit Cards
    • Travel Rewards Credit Cards
    • Travel Rewards Credit Cards
  • Insurance
    You are under Insurance Primary Tab
    All Insurance ServicesExpand / Collapse
    • Insurance Home Page
    • Insurance with your card
    • Other Insurance
    Travel InsuranceExpand / Collapse
    • Travel Insurance
    • Multi-Trip/Annual Policy
    • Single Trip Policy
  • Rewards
    You are under Rewards Primary Tab
    Membership RewardsExpand / Collapse
    • Use points for Gift Cards
    • Use points for Travel
    Rewards ProgramsExpand / Collapse
    • Membership Rewards Cards
    • Qantas Frequent Flyer
    Card Member Offers & BenefitsExpand / Collapse
    • Explore Card Member Benefits
    • Amex Experiences
    • Refer Friends. Earn Rewards
  • Business
    You are under Business Primary Tab
    Business OwnersExpand / Collapse
    • View All Business Cards
    • Learn About Business Cards
    • Business Trends & Insights
    • Business Customer Centre
    CorporationsExpand / Collapse
    • View All Corporate Cards
    • View All Payment Solutions
    • International Payments
    • Corporate Customer Centre
    MerchantsExpand / Collapse
    • Merchant Home
    • Accept the Card
    • Manage Merchant Account
    • Contact Us and FAQs
    Global NetworkExpandir / Colapsar
    • Global Network Home
  • Australia(Change Country)
  • Contact Us
  • Search
Log In
  • Contact Us
  • Change Country
Close Menu
/amex/au-en/welcome.aspx
  • Policy Number
  • Claim Number
  • Primary Contact
  • 1
    Claim
    Submitted
  • 2
    Documentation
    Received
  • 3
    Claim
    Reviewed
  • 4
    Claim
    Resolved

Find Your Claim

Please enter your claim number and Token ID to check on the status of your claim.

If you have not yet submitted a claim.
Please click here.

Required
Required

 


The information you have entered contains an unexpected symbol. Please remove it from the highlighted field and try again.
1800 236 023
  • © 2020
  • Chubb
  • Terms of Use
  • Privacy Policy
  • Personal Information Request
  • Financial Services Guide
  • Complaints and Dispute Resolution
  • Product Updates
1800 236 023
  • Facebook - Link will open in a new window
Get an American Express Card
  • Personal Cards
  • Credit Cards
  • Small Business Cards
  • Corporate Cards
  • Prepaid Travel Card
  • Add Someone to Your Account
More Products & Services
  • Insurance
  • Accept the Card
  • Online Services
  • Book Travel
  • Business International Payments
  • Refer a Friend
Important Links
  • Frequently Asked Questions
  • Chip & PIN
  • ATM Locator
  • Accessibility
  • Safe and Secure
Company Information
  • About American Express
  • About American Express Australia
  • Careers
  • Contact Us
  • Site Map
  • Facebook - Link will open in a new window
  • About American Express
  • Accessibility
  • Website Rules and Regulations
  • Trademarks
  • Privacy Statement
  • Privacy Statement
  • Security Alerts
  • About David Jones
  • About American Express
  • Trademarks
  • Terms & Conditions of Use
  • Privacy Statements
  • Security Alerts
  • Accessibility

Copyright © 2020 American Express Company

Copyright © 2001 - 2020

Are you sure you want to leave?

Note: If you proceed, the Chubb Claim Center cannot save your answers or application for later use.

Why are you leaving this claim? Let us know.

Your session is about to expire.

You will be logged out in

2 Minutes

How was your experience

(Please click one. Thank you!)

Any comments or suggestions?