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Please note that due to the COVID-19 outbreak we are experiencing a significant increase in claims and enquiries. If your claim is related to COVID-19 please note the following:
Advice to customers wanting to cancel their trip
If a travel cancellation or disruption loss does occur, you should first contact your travel agent or the airline (before submitting a claim) to seek a refund, travel credit, voucher or make alternate alternative travel arrangements based on existing tickets.
After receiving a response from the travel agent or airline, if you still incurred a loss, you may wish to submit a claim along with the original and amended itineraries and relevant documents (including the cancellation invoices and refund statements) to substantiate your remaining loss.
You may wish to wait until closer to your trip start date to decide whether to cancel, based on the current travel advice at that time.
We will attend to your claim as soon as practically possible and kindly ask for your patience as we assist customers impacted by this event. You may reach us at https://www.chubb.com/sg-en/contact-us/